Title: UX Researcher

Location: Dimondale, MI

Note: This role is NOT open to C2C or 3^rd party candidates

As a UX Researcher, you will be responsible for helping define and drive the design of state services or applications. You will reveal what our users need from our services by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities will also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive and seamless.

Position Responsibilities:

• Lead/co-lead primary and secondary user research by facilitating workshops, interviews, focus groups, and usability testing
• Plan and implement user research strategies and methodologies
• Organize and evaluate quantitative and qualitative research
• Conduct market and ethnographic research
• Work with cross-functional teams to identify and evaluate research topics and approaches
• Challenge the “status quo” and propose innovative solutions to complex business problems
• Present and promote research findings to program owners and business stakeholders
• Ask questions, and gather and analyze data
• Use a diverse set of UX research tools

Position Requirements:

• 5+ years of UX research experience, with a strong understanding of UI design
• Experience creating wireframes and prototypes and using various tools (Figma, Sketch, or equivalent tools)
• Experience creating user personas and user journey maps
• Experience with empathy mapping development
• Experience leading user workshops and facilitating sessions
• Experience generating insights from data and effectively sharing research results
• Experience planning and conducting usability testing
• Experience conducting research-related tasks, including research, planning, evaluating, and iteration
• Experience formulating specific, answerable, and practical questions
• Experience collaborating effectively with stakeholders and acting as a strategic partner in decision-making
• Experience with remote testing tools
• Experience creating formal presentations and user finding reports
• Experience presenting findings and recommendations to executive sponsors and business stakeholders
• A minimum of a Bachelor’s Degree in related field preferred

Note: This role is NOT open to C2C or 3^rd party candidates

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